1. Definitions & Interpretation
In these Terms and Conditions, the following terms shall have the meanings ascribed to them unless the context requires otherwise:
2. Eligibility & Account Security
To access and utilize Teyalah services, users must satisfy the following conditions:
- Possess full legal capacity to enter into binding agreements under the laws of Saudi Arabia (18 years or older).
- Provide true, accurate, and up-to-date registration details (full name, valid mobile number, and address).
- The user is strictly responsible for maintaining account confidentiality and OTP verification codes.
3. Platform Role & Mediation Model
Teyalah operates as an advanced digital marketplace connecting home service seekers with verified, background-checked independent technicians. While the platform does not employ technicians directly, it guarantees quality through rigorous vetting, real-time telemetry, and escrow dispute management.
4. Service Booking & Matching
Every service order proceeds through five distinct lifecycle stages (Requested -> Matched -> En Route -> Completed -> Settled). Upon dispatch, our algorithm matches the nearest verified technician, displaying their tier, rating, and transparent price quote before confirmation.
5. Pricing, Escrow & Payment Protection
Teyalah enforces a strict 'Transparent Pricing & Pay-After-Completion' policy:
6. Cancellation & Refund Policy
Clients may cancel the request without any fees before the technician marks their status as 'En Route'.
If canceled after the technician arrives at the premises, a nominal inspection/dispatch fee (up to 35 SAR) applies to compensate transit time.
7. Customer Obligations
- Provide a safe, reasonable working environment on the premises.
- Be present or appoint an authorized adult representative during service execution.
- Inspect and test completed repairs with the technician prior to releasing the OTP code.
- Refrain from abusive conduct or requesting hazardous, non-standard tasks.
8. Certified Technician Obligations
- Arrive punctually wearing approved trade attire and certified safety gear.
- Utilize genuine, verified spare parts and submit official purchase receipts.
- Strictly respect customer residential privacy and only photograph relevant repair areas.
- Maintain performance tiers (Bronze, Silver, Gold, Platinum) based on customer satisfaction scores.
9. Workmanship Warranty (30 Days)
Teyalah provides a comprehensive 30-day workmanship warranty from the date of job completion.
If the identical malfunction recurs within the 30-day window, Teyalah guarantees complimentary re-servicing, provided no third party or non-certified technician altered the repair.
10. Dispute Resolution Mechanism
In the event of a disagreement regarding service quality, pricing, or accidental damage, either party may file a dispute ticket via the Dispute Resolution Center within 72 hours. Our operations team reviews chat transcripts, telemetry, and photographic evidence to render a binding resolution.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Omnexa Technology shall not be liable for indirect, incidental, or consequential damages. In any event, our total liability shall not exceed the total fees paid by the customer for the specific service in dispute.
12. Intellectual Property
All trademarks, platform designs, codebases, logos, and digital assets are the exclusive intellectual property of Omnexa Technology and protected by applicable copyright and trademark laws in Saudi Arabia.
13. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia. Competent courts in Riyadh shall hold exclusive jurisdiction over any disputes arising hereunder.
Have a legal or privacy inquiry?
The Teyalah compliance and data protection team is ready to assist with all your questions and process requests promptly.